Warranty

30 Day Guarantee

Trees require optimal care and upkeep to remain healthy and thrive in their new surroundings. The Tree Store offers 30 Day Guarantee to ensure complete satisfaction with our product. If you have any issues with our trees within the first 30 days of purchase, contact us and get a replacement tree for free.

 

Terms and conditions apply:

  • Concerns and damage claims will be reviewed first, then approved.
  • A picture of the plant is required to verify the claim.
  • Plants purchased and planted in a growing zone not recommended for the plant will not be refunded.
  • The customer will cover shipping costs and taxes for replacement.
  • If you are unsatisfied with the plant within the first five days of purchase, contact us and ask for a refund or replacement.
  • The 5-day notification period will be overruled if a deciduous tree bought in winter or early spring fails to emerge from dormancy by May 30th.

 

Optional Purchased 1 Year Warranty

No vendor can guarantee a 100% tree survival rate. Trees can perish due to multiple reasons, such as a harsh environment, harmful diseases, and insects, improper harvest, or starvation. The Tree Store offers an Optional Purchased 1 Year Warranty. If you experience a loss of plant within one year of purchase, from plant delivery, and obtained the Optional Purchased 1 Year Warranty when you ordered, then we will issue a store credit.

 

Terms and conditions apply:

  • A picture of the plant is required to verify it has perished.
  • The cost of the plant will be refunded in the form of store credit.
  • Replacement plants’ shipping costs and taxes are not included and will be paid by the customer.
  • Refunds will not be given for plants that were planted in a growing zone not recommended for the plant.
  • The store credit can only be used once.

Substitution Policy

Orders are filled by item number exactly as received. If a variety is sold out, we reserve the right to substitute one of equal or greater value.  Refunds will be given only by request and at half the original cost.

 

WE DO NOT REFUND LIVE PLANT ORDERS ONCE PROCESSING HAS COMPLETED UNLESS PRE-APPROVED! PACKAGE RETURNS AND REVERSALS WILL NOT BE ACCEPTED UNLESS PRE-APPROVED!