Live Plants Warranty Policies
GUARANTEED HEALTHY DELIVERY
WHEN YOUR ORDER ARRIVES: Keep The Shipping Labels & Packages!!
When you order trees and shrubs from The Tree Store your order is guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. Preform the SCRATCH TEST as specified in the instructions on your woody plants and if you determine your plant is dead please contact us immediately for instructions. PLEASE DO NOT RETURN PLANTS UNLESS INSTRUCTED TO DO SO! You can also Return Your Entire Order For any reason for a Refund (Less Shipping & Packing Cost) Within (14) Days, Please Inform us of The Return Date. Your plants are also covered up to (1) year of receiving them under the following terms and conditions:
COMPLETE PLANTING GUIDE = http://thetreestore.info/planting-guide/
(1) YEAR REPLACEMENT WARRANTY
If any plant you purchased from us fails in the first year we will cover 100% of the original cost for a one time replacement. You will be charged a Mailing & packing fee of $4.95 for the first plant and $1.00 for each plant thereafter. You must return to us at your expense the dead plants you want replaced to validate the claim. There will be a plant replacement claim form with a one-of-a-kind handwritten control number on it included in the packing list envelope with every order. To further validate the replacement warranty you are required to follow our prep, planting and care instructions and by using the included claim form to file your claim is how we confirm you used our instructions as the claim form is the lower portion of the instructions page.
The replacement plants offer is only valid on plants purchased from us and planted according to the planting instructions included with your purchase. The plants under warranty must be planted in the correct zone and and within the (48) continental USA. We will only warranty up to our maximum seasonal order level of $250.00
ATTENTION! - YOU MUST USE THE PLANT REPLACEMENT FORM INCLUDED WITH THE PACKING LIST TO FILE A CLAIM.
SAVE ALL THE ORIGINAL PACKAGING & LABELS FROM YOUR DELIVERY
WE DO NOT REFUND LIVE PLANT ORDERS ONCE PROCESSING HAS COMPLETED UNLESS PRE-APPROVED! PACKAGE RETURNS AND REVERSALS WILL NOT BE ACCEPTED UNLESS PRE-APPROVED!
If a variety is unavailable or discontinued, you will receive store credit equal to your original purchase.