Warranty & Claim

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*Free Plants are not eligible for warranty

1 Year Warranty

No vendor can guarantee a 100% tree survival rate. Trees can perish due to multiple reasons, such as a harsh environment, harmful diseases, and insects, improper harvest, or starvation. Northern Ridge Nursery offers a 1 Year Warranty. If you experience a loss of plant within one year of purchase from plant delivery, and we deem it qualifies, then we will issue a store credit in the amount of the original purchase price of the plant.

 

Terms and conditions apply:

• A picture of the plant is required to verify it has perished.
• All required information in the warranty claim form must be completed accurately,
• The cost of the plant will be refunded in the form of store credit.
• Replacement plants’ shipping costs and taxes are not included and will be paid by the customer.
• Refunds will not be given for plants that were not planted in a recommended growing zone or if it is deemed that the planting instructions provided were not followed.
• The store credit can only be used once.
• Orders placed with store credit will be shipped according to the shipping schedule posted on our website.

Substitution Policy

Orders are filled by item number exactly as received. If a variety is sold out, we reserve the right to substitute one of equal or greater value.  Refunds will be given only by request and at half the original cost.